TORONTO–(BUSINESS WIRE)–Built for Canada’s toughest recruiting market in years, Employment Hero, a global leader in HR, recruiting and payroll software, today announced their Hero AI-powered Recruitment Agent. A hired assistant greatly reduces screening time for small and medium-sized businesses while providing candidates with a more efficient and organized way to get noticed.
“SMBs stand between two extremes right now, either overwhelmed by requests, or unable to complete tasks quickly enough. Recruitment Agent changes that equation.”
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Built into Employment Hero’s AI-powered Employment Operating System, the Recruiter automates the most time-consuming step of hiring: the initial screening interview, delivered via a structured, AI-led video interview where the voice asks specific questions and assesses mental, professional and cultural background.
The result: a 75% reduction in screening time, consistent screening for candidates, and 10 days shaved off the hiring process, which is already time-consuming for employers.
At the core of Recruitment Agent is Hero AI, Employment Hero’s intelligence engine. Hero AI empowers the company’s growing team of agents – from voice chat to intelligent shortlisting – to embed decision support directly into the hiring process rather than outsourcing it.
The same intelligence also powers “Ask Hero AI,” a platform-wide assistant that gives employers instant access to strategic guidance, organizational insights and HR support within the platform.
Going beyond starts roulette
“SMBs are standing between two extremes right now, either overwhelmed by requests, or unable to complete tasks quickly,” said KJ Lee, CEO at Employment Hero Canada. “Recruitment Agent changes that equation, giving businesses speed and clarity, and giving people a chance to show what they can do, not just what they’re starting to do.”
Hiring is usually based on a resume, often reviewed quickly and under pressure. Strong candidates can be ignored simply because of character or timing. The recruiting agent replaces that confusion with structured, personalized video interviews and AI-assisted scorecards.
Each candidate is guided through structured interviews based on questions approved by the hiring manager and clear evaluation methods. The recruiting agent adapts in real time – providing clarification or more specific examples when answers are unclear – giving candidates the opportunity to demonstrate their abilities beyond their performance.
Recruiting teams now receive AI-generated summaries and scorecards, see the shortlist instantly and maintain full control of final decisions. This isn’t AI replacing employers, it’s AI removing the bottleneck that’s undermining them.
It’s designed for Canada’s toughest rental market in years
Canadian SMBs operate in an increasingly competitive labor environment, facing:
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High level of applicants in other sectors
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A severe lack of talent for others
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The growing pressure to hire quickly without sacrificing quality or fairness
Built with human approval, customizable scoring rubrics, transparent candidate communication and secure data processing, Hiring Agent keeps employers in control while raising the bar for fairness and consistency (following the Career Hero approach to responsible AI).
“AI should not take away the human role in hiring, it should enhance it,” added Lee. “Our vision is simple: reduce bureaucracy, increase fairness and give employers time to focus on applicants.”
A Canadian Success Story
BigGeo, a Calgary-based Spatial Cloud company that helps companies manage and access global spatial data, was one of the first Canadian SMEs to use Employment Hero’s Recruitment Agent during beta testing. To handle the increase in job applications from finance and sales to senior Spatial Cloud engineering positions, the company has applied its core delegation philosophy to its growth.
“Building the Space Cloud requires us to be an AI-first company from the inside out,” says Arden Styles, Chief Operating Officer at BigGeo. “We’re always using internal AI agents to automate and measure our operations, so it was a natural progression to extend that agent-based thinking to our recruiting.” When we experienced an increase in applications, Employment Hero’s Recruitment Agent allowed us to seamlessly manage our volume.
Job seekers are ready to change
The launch of Employment Hero comes as candidates and employers grapple with the pressures of hiring. With hundreds, sometimes thousands, of applications filling one part, silence has become common, but behind each application is a real person waiting for clarity.
Toronto-based digital marketing expert Daniel Vina knows that experience all too well. Despite more than ten years of international experience across organizations and in-house jobs for brands including Chevrolet and Huawei, Vina says she has submitted nearly 500 job applications in the past eight months without a reasonable response or opportunity to negotiate. He says: “At this point, even ‘no’ is not the most difficult, it is silence. “There is no improvement, there is no closure, there is no approval that you are in the process.”
Recruiting Agent is designed to address this divide – it replaces resume scanners and inbox flooding with structured, proactive screening that ensures candidates are actively vetted, not just filtered.
Now live in Canada
The recruiting agent is available today to Employment Hero customers in Canada, marking a major step in the company’s mission to build the world’s most intelligent platform powered by AI.
About the Career Hero
Career Hero is the world’s leader in employment, offering the world’s leading Employment Operating System (eOS) that simplifies and optimizes every step of the employment process. Its award-winning platform integrates HR, payroll, recruiting, and employee engagement tools with the ultimate work superapp, EH Work, that combines work management and financial convenience. Serving more than 350,000 businesses and managing more than 2.5 million employees worldwide, Employment Hero reduces administrative burden by up to 80%, enabling organizations to focus on their goals and create more productive teams. By transforming the job market, Employment Hero makes work easier, more valuable and more rewarding for everyone.
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